People Management and Development Services
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Course Title: Practical Management Workshop


Course Code: PMW

 

Duration: 2 Days

About the Programme

This workshop was developed in response to a need to address the topics with employees in their first leadership role and also serves as a refresher for those leaders with some experience.  

Discussions and application exercises/role plays are used to ensure understanding and provide practice for application.  

Modules 1 and 2 provide the foundation for the other topics included in this workshop. Module 1 includes tips for four-way management.  

The emphasis is on Modules 3 to 7. These include a SWOT analysis, evaluating and setting objectives, step by step checklists for application and practical guidelines for on-the job application.

Content:
 
Module 1 - Introduction to Leadership
  1. The role of a leader and a leadership model.
  2. Achieving the task.
  3. Developing individuals and building the team.
  4. Style and qualities of a leader.  
Module 2 - Communication
  1. Introduction to communication.
  2. Responsibility for communication.
  3. Listening skills.  
Module 3 - Planning
  1. Introduction to planning.
  2. The nature of planning.
  3. Why managers don't plan.
  4. The benefits of planning.
  5. Strategic vs. Operational planning
  6. An Action Planning Process.  
Module 4 - Delegating
  1. Introduction to delegating
  2. Components of delegation.
  3. The process of delegation.  
Module 5 - Controlling work
  1. Introduction to controlling work.
  2. Definition of control.
  3. Steps in controlling work and what to control.
  4. Establishing strategic control points
  5. Reaction to controls.
  6. Characteristics of effective control systems.
Module 6 - Motivating
  1. Maslow's hierarchy of needs
  2. Hertzberg's hygiene factors and motivators.
Module 7 - Correcting performance
  1. Responding to unacceptable performance
  2. Responding to dependable performance
Module 8 - Problem solving and decision making
  1. Introduction to problem solving and decision making.
  2. A problem solving and decision making technique.